The only guide you'll need for handling difficult behaviour. Accessible, readable and informative, it contains essential 'how to' information for solving relationship problems. This book will give you new insights into those ‘impossible’ situations that cause so much anguish, stress and lost time. It is a practical guide to help handle those nasty situations that obstruct us at work, interfere with our sleep and disrupt our lives. It is clearly written, highly readable, and filled with credible information and guidance for those wanting to become better at dealing with challenging behaviour in others.
The optional audio cassette is a valuable resource as it uses actors’ voices for the ‘how to’ demonstrations.

Barry Winbolt • Sept. 2005 • ISBN 0 9541 6860 7 • 224pp • 140 x 216mm

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